School Policies

In general, we favour an easy-going approach at English Time, but to ensure that all students receive maximum benefit from their classes, certain rules have to be enforced.


To qualify for a completion certificate, students must achieve a minimum 80% attendance record. Exceptions to this policy can only be made by the Director of Studies on the basis of extenuating circumstances.


Students are expected to be on time for their classes. At the discretion of teachers, latecomers may be admitted, or they may be asked to wait until after the next break to join the class. Lateness of between 10 minutes and an hour will be registered as a half attendance only; lateness of more than an hour will be registered as an absence.

English in class

Students are expected to use English only throughout their classes. This not only accelerates the learning process but is also less distracting for other students.


Students are expected to do their homework. This is not only beneficial to the student concerned but also helps maintain the consistency of lessons.

Terms and conditions

1. Student Registration

  • Prospective students should send the stated deposit for their course, a photocopy of the passport (personal details page and any relevant visas), certified evidence of English language level and any other relevant documentation at least two weeks in advance of arrival.

2. Booking confirmation

  • On completion of an application, English Time will send the applicant confirmation of the booking.
  • An invoice, acceptance letter and, for visa applicants, a CAS number will then be issued. These items will be emailed or faxed and then posted.

3. Payment Methods

  • Full fees must be paid in Sterling currency before the course begins. You may pay by Bank transfer, Credit Card, Travellers cheques or cash. All bank charges in the country of origin and in England are the responsibility of the remitter.

4. Refunds and Cancellation Charges

  • All registration fees and accommodation booking fees are non-refundable.
  • If cancellation is due to a visa refusal, a refund will only be given once we have received a copy of the visa refusal letter issued by the Home Office or British Consulate/Embassy concerned. If a visa refusal is due to the application being supported by fraudulent or incorrect or insufficient documentation, no refund will be available. In the case of a visa refusal, if we are notified more than 7 days before the course starts, we will refund all money that has been paid, less the registration fee of £75 and the CAS allocation fee of £200 (for student visa applications only) and any accommodation fee. If we are notified of a visa refusal less than a week before the course is due to start or after the course has started, a further 10% of the course fee will be deducted.
  • Prospective students who register for a course through an agent must apply to the agent for any refunds.
  • Prospective students who cancel their course for any reason other than visa refusal will be given refunds according to the following schedule.
  • For students who have been issued a CAS number all payments are non refundable.
  • For Non CAS Student
  • Up to 28 days before the course starts: - full refund less the registration fee and CAS allocation fee (for student visa applicants only) and one week’s accommodation fee if accommodation has been booked.
  • 8 -28 days before the course starts: - refund of 50% of course fees and one week’s accommodation fee if accommodation has been booked.
  • 0 - 7 days before course starts – refund of 25% of course fees and one week’s accommodation fee if accommodation has been booked.
  • N.B. Students or their representatives will not be entitled to any refunds or credits for early departure, absence (for whatever reason, including illness) or for any modification to the course requested by the student or the student’s representative. If a refund or credit is agreed for any of these reasons, it will be at the discretion of the Director of English Time, London, and in all cases an administration fee will be charged on both course and accommodation arranged on the student’s behalf.
  • In cases where a student's leave to remain in the U.K has been granted by the Home Office or British Consulate on the basis of his/her studies at this college, no refund of fees will be available unless his/her termination of studies is approved by the Home Office or British Consulate in writing and this written evidence submitted to our office.

5. Postponement Fee/Charge

  • You must give a minimum of one week's notice if you are forced to postpone the start of your course. If such notice is not given the normal fees may be charged. If you postpone more than once then a further administration fee will be charged.

6. Visa Student obligations

  • In April 2009, new Home office rules relating to student visas came into effect. These new rules are generally stricter than the previous rules, and some changes to English Time’s procedures have been implemented to ensure that we fully comply with them. Generally, students are expected to attend school every day. However, absences are permitted in exceptional circumstances (e.g. if a student is ill). In such cases, the school should be informed of the problem as soon as possible, i.e. on the first day of absence. Additionally, the following procedures have been implemented:
  • Students who are absent on three consecutive days will usually be sent a letter or email warning them that they are at risk of being reported to the Home Office as a ‘non-attending student’. Students who fail to respond to this within two working days, either by providing legitimate documentary evidence explaining their absence (e.g. a doctor’s letter for an illness-related absence) or by attending their class, will usually be sent a final warning letter or email. Students who fail to respond satisfactorily to this within two working days will be reported to the Home Office without further delay. Please note that students are liable to be reported for non-attendance after two weeks’ absence even if warning letters have not been sent.
  • Students whose attendance level falls below 80% over a single calendar month will be sent a letter warning them that their attendance has fallen below the level required by the Home Office and will be given 10 working days to improve their attendance level. Students who fail to respond satisfactorily to this will be reported to the Home Office as without further delay.
  • Students must inform the school if they change their address. Failure to do so is a breach of student visa conditions and may lead to visa cancellation.

7. Policies on holidays

  • Students wishing to have a planned period of absence must give two weeks’ notice. If the student is taking a minimum course of ten weeks, the course can be extended. The period of absence must be for a full week.

8. Please ask for a copy of our Equal Opportunities policy if required.  

Date of withdrawal


Min. 4 weeks before start date

100% of tuition fee

0 to 4 weeks before start date

60% of tuition fee

After starting date

No refund

  • Refunds must be applied for within 6 months of the date of visa refusal.

  • The minimum age for students enrolled at English Time London branch is 18.
  • Beginner courses are available subject to demand.
  • All students must have their own course book. These are not included in the course fee.
  • There is no reduction in course fees for official UK public holidays.
  • Students whose behaviour is seriously detrimental to the interests of the school may have their course      terminated without a refund of course fees.

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